Terms of Use

Effective Date: 23.09.2025

These Terms & Conditions (“Terms”) govern access to and use of the website [your domain] and any products or services provided by Whitelight Advisory SRL. By using the website, creating an account, or purchasing any offer, you agree to these Terms, our Privacy Policy, and Cookie Policy (together, the “Agreement”). If you do not agree, do not use the website or purchase our services.

1. Company & Contact (E-commerce disclosures)

Provider/Controller: Whitelight Advisory SRL
Registered office: Str. Munteniei, Calarasi, Romania
Trade Registry no.: [J/…/…] CUI/VAT: [RO…]
Support: support@whitelightadvisory.com
Privacy: privacy@whitelightadvisory.com

Provided in line with Law 365/2002 (e-commerce) and applicable Romanian/EU law.

2) Eligibility

The site and services are intended for users 18+. By using the site or purchasing, you confirm legal capacity to contract. We do not knowingly provide services to minors.

3) Definitions

  • Digital Content: non-tangible content delivered electronically (e.g., PDFs, templates, videos).

  • Tailored Service: customized professional service (e.g., strategy report/audit/roadmap/sprint).

  • Subscription/Membership: ongoing access billed periodically (e.g., portal, templates, office hours, community).

  • Live Event: workshop, webinar, or cohort on specific date(s).

  • SOW: statement of work/order confirmation/offer page describing scope.

4) Our Offers (non-exhaustive)

We may provide: Tailored Strategy Services (e.g., Playmaker Token, audits, roadmaps, sprints), Consulting/Advisory (DWY/retainer), Courses/Programs, Memberships/Subscriptions, Templates/Downloads, and Live Workshops/Webinars. Details appear on offer pages and/or SOWs. We may update, expand, or discontinue offers at any time; changes do not affect accepted orders.

5) Scope; Deliverables; Acceptance; Changes

Scope. The services, milestones, and inclusions/exclusions are those on the applicable offer page, order confirmation, or SOW. Anything not expressly listed is out of scope.
Deliverables. A “deliverable” is the item expressly identified in the SOW (e.g., report/PDF, session, workshop, template) and is deemed delivered when made available electronically to your account or contact email.
Acceptance. Deliverables are deemed accepted on delivery unless you send a written rejection specifying SOW-aligned reasons within 5 business days. If you reject, we will address reasonable issues; after re-delivery, acceptance is deemed upon receipt.
Changes. Any out-of-scope request requires a written change order with adjusted fees/timelines approved by both parties before we proceed.

6) No Guarantees; Client Responsibility

Services and materials are advisory and provided on a best-efforts basis. We do not promise or guarantee any specific outcome, revenue, profit, growth, or result. Outcomes depend on your inputs, decisions, and execution, as well as market and third-party factors outside our control. You remain solely responsible for implementation and results. Avoid relying on examples or case studies as promises of future performance.

7) Ordering, Pricing, Taxes & Payment

Orders. You place orders via checkout; we acknowledge receipt by email. An order is accepted when we confirm it or begin fulfillment.
Prices. Shown in [RON/EUR]; may change without notice (not affecting accepted orders). Tiered/introductory pricing may apply.
Payment. You authorize the total charge (including taxes/fees) via our payment provider. We do not store card data.
Invoices. Issued per Romanian law; you must provide accurate billing data.
High-value payments. Orders €5,000+ (or equivalent) must be paid by bank transfer unless otherwise agreed. You are responsible for bank/intermediary fees.
Milestones. Where applicable, fees are split by milestones tied to delivery stages; delivered milestones are not refundable.
Late payment. Late amounts accrue legal interest under OG 13/2011 (dobânda legală), plus reasonable collection costs. We may suspend performance until paid.

8) Delivery, Inputs & Timing

Tailored Services. Delivery timelines (e.g., “within 72 hours”) start after we receive your completed intake and required materials in the requested format. Delays/incomplete inputs extend timelines and may require a change order.
Digital Content/Courses. Access is provided electronically (download/stream/portal).
Live Events. We send joining instructions to your registered email; you are responsible for attending at scheduled times.
Format. Deliverables are electronic (PDF, docs, video, portal); no physical delivery unless stated.

9) Consumer Rights & Withdrawals (OUG 34/2014)

Applies only if you purchase as a consumer (natural person acting outside your trade/profession).
14-day right. For distance contracts, you may withdraw within 14 days unless an exception applies.
Exceptions (art. 16 OUG 34/2014) relevant here:

  • Tailored Services: once we begin performance with your prior express request and acknowledgment that you lose the 14-day right, you cannot withdraw.

  • Digital Content not on a tangible medium (e.g., downloads/streaming): once supply begins with your prior express consent and acknowledgment that you lose the 14-day right, you cannot withdraw.

  • Dated Live Events: withdrawal may not apply to leisure services for a specific date/period.
    How to withdraw (when eligible). Before performance/supply begins and within 14 days, email support@whitelightadvisory.com with a clear statement (you may use the model form in OUG 34/2014). Refunds are processed without undue delay via the original payment method, less any amounts permitted by law for services already performed at your request.
    Business buyers. Statutory consumer withdrawal rights do not apply.

10) Refunds, Chargebacks & Processor Fees

General. Unless a statutory right applies, refunds are at our discretion. Retainers/deposits are non-refundable once work is scheduled or begun. If a discretionary refund is granted, it is pro-rata for undelivered scope only.
Processor fees. Payment processor and FX fees are non-refundable and will be deducted from any discretionary refund.
Unresponsiveness. If you fail to provide required inputs or become unresponsive for 14 days, we may cancel fulfillment and retain payment to cover prep/scheduling already committed.
Chargebacks. You agree not to initiate chargebacks except where required by card network rules. Unwarranted chargebacks are a material breach; you will be responsible for related fees, fines, and reasonable recovery costs. We may suspend access during a dispute.

11) Intellectual Property & Licenses

Ownership. We retain all rights in our frameworks, templates, methods, code, designs, and materials.
License to you (depending on offer).

  • Tailored Deliverables: upon full payment, a non-exclusive, non-transferable, non-sublicensable license for internal business use.

  • Courses/Memberships: personal (or internal team) access for the stated term; sharing credentials, re-posting, recording, or redistribution is prohibited.

  • Templates/Downloads: license scope is stated on the product page (default is internal use).
    Restrictions. You may not resell, publicly distribute, publish, teach, or repackage our materials; nor use them to build or train a competing productized strategy/education offer without our prior written consent. You may not reverse engineer or remove proprietary notices.
    Your Materials. You warrant you have rights to the materials you provide and grant us a license to use them solely to perform the services.
    Feedback. You grant us a worldwide, royalty-free license to use feedback/suggestions to improve our services.

12) Acceptable Use

You will not misuse the site/services, including by: unauthorized access; scraping/hacking; introducing malware; infringing IP; posting unlawful/defamatory/obscene content; harassing others; sharing login details; or violating laws.

13) Third-Party Dependencies

We are not responsible for third-party platforms, policies, outages, algorithm changes, or vendor decisions (e.g., hosting, payment, email, social, ad platforms). Your use of third-party tools is governed by their terms.

14) Confidentiality & Publicity

Confidentiality. Each party shall keep the other’s non-public information confidential and use it only to perform the Agreement, except where disclosure is required by law or with prior written consent.
Publicity. We may use your name and logo in a factual client list (no confidential details) unless you opt out via email. Case studies require your prior written approval.

15) Warranties; Disclaimers

To the fullest extent permitted by law, the website, services, and deliverables are provided “as is” and “as available.” We disclaim implied warranties not mandated by law (merchantability, fitness, non-infringement). Statutory warranties that cannot be excluded remain unaffected.

16) Liability (Cap, Exclusions, Claims Window)

Cap. To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Agreement shall not exceed the fees actually paid by you to us for the specific offer giving rise to the claim in the 12 months before the event.
Excluded damages. We are not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profit, revenue, data, or goodwill.
Claims window. Any claim must be brought within 12 months from the relevant delivery; otherwise it is permanently barred.
Mandatory rules. Nothing limits liability where such limitation is prohibited by Romanian/EU law (e.g., intent or gross negligence).

17) Client Representations & Cooperation

You represent that information and materials you provide are accurate and that you have all necessary rights to share them. You will supply timely inputs, access, and decisions reasonably required for performance. Delays or omissions extend timelines and may require a change order. If you deviate from our guidance or implement only in part, we are not responsible for any resulting outcomes.

18) Indemnities

You agree to indemnify and hold us harmless from third-party claims, damages, and costs (including reasonable legal fees) arising from: (a) materials you provide (e.g., IP/privacy violations), (b) your misuse of deliverables, or (c) claims relating to your implementation choices or products.

19) Subscriptions & Renewal (if applicable)

Billing cycles. Subscriptions renew automatically at the stated interval until cancelled.
Price changes. We may change prices with prior notice; changes take effect on the next renewal.
Cancellation. Cancel anytime, effective at the end of the current paid term via your account or by emailing support.
Trials. If a trial is offered, charges begin at the end of the trial unless cancelled before it ends.

20) Availability & Changes

We aim for reliable operation but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features/offers. Material changes to these Terms will be posted with an updated Effective Date.

21) Force Majeure & Scheduling

We are not responsible for delay or failure caused by events beyond our reasonable control (e.g., acts of nature, war, strikes, outages, regulatory changes). Timelines are automatically extended for the period of impact plus reasonable recovery time. We will take reasonable steps to mitigate and resume performance.

22) Governing Law; Venue; Language; Dispute Ladder

These Terms are governed by Romanian law. Disputes not resolved amicably within 30 days shall be submitted to the competent courts of Bucharest, Romania (without prejudice to mandatory consumer venue rules). The language of proceedings shall be [Romanian / English] (choose one; if English, parties agree filings and evidence may be in English).
Optional: Before litigation, the parties will engage in good-faith negotiation and may agree to mediation. This does not prevent interim relief.

23) Assignment

You may not assign the Agreement without our prior written consent. We may assign in connection with a reorganization, merger, or sale of assets, provided your rights are not materially affected.

24) Electronic Communications & Signatures

You agree to receive communications electronically. Electronic acceptances, checkouts, and confirmations constitute a valid signature and agreement under applicable EU/RO law.

25) Severability

If any provision is invalid or unenforceable, the remainder remains in force. The invalid term will be modified to the minimum extent necessary to be valid.

26) Entire Agreement & Updates

These Terms, Privacy Policy, and Cookie Policy form the entire agreement regarding the website/offers and supersede prior terms. We may update Terms; continued use after the Effective Date signifies acceptance.

27) Contact

Support: support@whitelightadvisory.com
Privacy: privacy@whitelightadvisory.com
Whitelight Advisory SRL • Str. Munteniei, Calarasi, Romania